Case Study

This case study provides an example of experiencing coaching with me and gives details of the type of positive outcomes that you could achieve.

“I felt safe and supported in sessions. Coaching helped me to build better relationships and I now manage my time better. I would recommend Vivien as a coach to others”.

“Coaching with Vivien has given me time to reflect and appreciate my strengths. This has removed feelings of self-doubt and increased my confidence. I understand my own behaviours, I have stopped procrastinating, focusing on the real things I need to achieve.

“From working with Vivien I am more positive in my approach to the organisation and I value the rewards it gives me”.

“Vivien cares about her clients. She helped me define my goals and the sessions supported me to be aware and make positive changes. Coaching has dramatically changed my life by reducing stress and anxiety improving my mental health”.

“Coaching with Vivien has helped me become more focused and I have made positive changes and achieved goals which has improved the quality of my life both in and out of work”

“I instantly felt at ease when I met Vivien. She got me to open up and explore my thoughts and feelings. She was always enthusiastic, supportive which motivated me to change”.

Case Study

The client’s name has been withheld in this case study to maintain confidentiality.

First meeting

Client xx contacted me following a recommendation from a friend who had previously had coaching with me.  Their friend had achieved positive life changing outcomes and had shared their coaching experience.

In the first coaching session it’s really important for clients and I to build rapport. By getting to know each other by sharing our personal life and career history, I am able to ask explorative questions…”What’s possible for you if we worked together?”

This first powerful session provides an enlightening experience for clients.  They begin their journey by reflecting and identifying their desires and goals. I begin to build a picture of coaching approaches to use in future sessions. This gives clients a personalised coaching experience.  At the end of this session I assess if clients are coachable.  Only clients who are open minded and committed to change gain the full benefits from coaching.

Client xx and I quickly built rapport and agree to work together meaning we formally sign a contract. This sets out clear expectations, relationship boundaries and ethical practices such as confidentiality agreements.

Understanding my client

Client xx described feeling frustrated.   They were comparing their ‘current self’ on their ‘past self’.  They believed their past self was ‘strong, confident, in control’ and current self ‘lacked confidence and control’.

Like many of us my client led a busy life, juggling between family and work. They were setting unachievable and sometimes unnecessary tasks in and outside of work.  When they didn’t achieve them their ‘inner critical voice’ was creating negative thoughts and feelings, they felt ‘a failure’.

Evidently this frustration was causing anxiety and living in the past was creating self-limiting beliefs.  Unhelpful critical thoughts were holding them back and causing a negative mindset and lack of focus meant they were not managing their time effectively.

I supported my client to change their mindset to be positive by increasing their awareness of who they really are, identifying and appreciating their core values and strengths, reflecting on positive achievements in the past, learning to understand how our thought processes work by recognising and removing negative thoughts and being more present in the now.

Creating a learning environment

To increase awareness my clients undertake a range of self-assessments.

  • The Character of Strengths assessment supported them to identify their top strengths. This helps individuals to appreciate their unique qualities, consider how to use them more and builds confidence
  • The personality assessment provided a description of ‘who they are and why they do the things they do’. This is powerful helping individuals understand more about behaviours, and appreciating qualities.  By being aware of who we are, we can choose to make changes in how we respond to things.

During the initial sessions through questioning and reviewing the results of the assessments my client’s thoughts were clarified and they formed their goals they wished to achieve.

Over the course of the sessions I used a range of questioning techniques such as cognitive behavioural therapy. This helps individuals understand their own thoughts and feelings that influences their behaviours.  This benefited my client as they began to understand how their mind worked. Their perspectives and thought patterns changed.  They realised they had formed false negative beliefs and learnt to form new positive ones so they effectively shifted their mindset.

We cannot stop negative thoughts in our minds but we can learn to recognise them and prevent them escalating into more negative thoughts and beliefs. These thoughts impact on our moods, and emotions causing anxiety,  low self-belief and confidence.

Setting the Goals & Coaching Approaches

During each coaching session my client identified specific actions that would help them achieve their overarching coaching goals. I challenged and support them during sessions and along with their motivation and commitment they achieved each actions.

Positive psychology was introduced to the client as a tool to shift their mindset.  Client xx started journaling to reflect on daily achievements and practised positive affirmations such as ‘I am confident and capable at what I do’. Studies show that people who practise positive affirmations are more motivated, happier, optimistic and have a clearer perspective on life. This new positive habit helped change their mindset to be positive and the client become to appreciate themselves and life more.

The locus of control tool gave clarity to the cause of their frustrations. By identifying frustrations that were in their control they made positive changes.  They  became aware of things outside their control but learnt to let them go.  They adjusted their energy and efforts to what was in their control and this reduced frustrations and anxiety.

Making positive changes

I identified client xx demonstrated traits of procrastination. This is when individuals delay, or postpone actions due to various causes. This includes feeling overwhelmed with tasks, lack of time management or inability to prioritise.

By questioning my client they realised unhelpful habits had been formed, choosing to spend time doing unimportant things.  This was preventing them doing the really important things. This new awareness of behaviour and focus to manage time better meant new life changing habits were formed.

This dramatically improved their wellbeing. They reduced time spent on social media and watching TV allowing more time to read for enjoyment, a past time love and engaged with exercise.  The client’s new habits were having a positive impact on all aspects of their wellbeing.  By having increased their self-awareness, continuing to be present and feeling the benefits of their new habits, they have experienced and sustained a new positive healthy lifestyle (April 2019).

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